Our Code of Conduct and Ethics...

Everest Aerials pledge to our customers: We agree to:

Be honest in all dealings with customers

Be realistic in regards to work dates and the length of time required to carry out a contract

Let the customer know immediately if we are unable to carry out work we estimated for, to allow the customer to find another trader if required

Keep to all appointments booked and to the time agreed. If we, are unable to make the original time or date we will call the customer to let them know and try to re-schedule where possible

Return all phone messages promptly

Be courteous and respectful to all customers, their property and their belongings

Reply to and deal with any customer complaints received promptly and without confrontation or abuse

Never demand cash

Inform customers of any call-out fee to be charged before attending the works

Keep the customer notified regarding all aspects of works being undertaken

Advise the customer before commencing any additional works that would incur additional cost due to a variation in the original contract adding any variations agreed with the customer to original contract. This will then be signed as an addition by both parties. (Customer & Trader)

Never being verbally or physically abusive to, or threatening a customer in any way

Not obtaining work through cold calling

Give our team a call today to arrange for us to come out to your home or business and provide you with an FREE quotation. We have fully equipped vans so if you decided you would like us to carry out the work there and then, our team are able to do so in nearly all cases.